The quickest and most efficient way to place an order is through the DATAQ Online Store. If you have questions about our online order process, or shipping methods, please take a look at the list of Frequently Asked Questions below. If you have a question that you do not see listed, feel free to email Customer Support.
Step 1: Find the products that you need. On each DATAQ product page there is a box that allows you to add the product you are looking at to your shopping basket.
Step 2: Check the contents of your order. When you click the Add to Basket button, you will be directed to the Basket screen to check the contents of your order. From the Basket Screen you can increase the quantity or remove products. If you would like to add more products to your basket, click the Continue Shopping button.
Step 3: Checkout. When you are done adding products to your basket, click the Checkout button.
Step 4: Complete the Checkout Process. Next you will fill in your Shipping and Billing information. Click the Continue button when you are done.
Then you will be asked to pick a Shipping method and Payment method. Click the Continue button when you are done.
At the end of the Checkout process an Invoice will appear on the screen. Your order will be automatically emailed to the Billing email address provided. You are now done placing your order!
Current shipping rates can be determined online at http://www.dataq.com/sales/shippingcost.html.
Placing your order online is the best way to ensure your personal information is protected. You can verify that our site is secure by clicking on our Thawte Security logo at the bottom of all the DATAQ Online Store pages. When you place your order online, it is processed directly through VeriSign, so no one will have access to your account information.
Your order will be shipped UPS unless otherwise specified. You can select between UPS Ground, 2nd Day Air, and Overnight when you place your order. Orders placed outside the United States can also choose DHL Shipping.
When you order one of our starter kits online before 3 PM Eastern Time it is fast-tracked to ship that same day (unless indicated otherwise on our website). Same day delivery is for Continental US orders only and does not apply to orders that include DI-5B or DI-8B modules. All other products normally ship within one week. You will be notified if your product is out of stock or delayed.
When you order one of our starter kits, an Invoice with a tracking number will be emailed to the billing address email provided when your order ships out. For all other products, a tracking number will be emailed to you from UPS when your order ships. If you need your tracking number or a separate invoice, contact Customer Support.
We accept Visa, MasterCard, and American Express credit cards. PayPal is also accepted, and when you choose the PayPal option you will be sent directly to the PayPal website to make your payment during the checkout process.
When you place an order in the DATAQ Online Store you will instantly receive an email confirmation when the checkout process is complete. The DATAQ Order Number on the confirmation is the best way to reference your order if you need help.
Yes. In order to order online using a Purchase Order Number for payment, you must first create a customer account and then be approved by DATAQ. The approval process is quick and easy, click here to learn more.
During the checkout process there is a place to enter any special instructions you have regarding your order. This is a good place to enter a Purchase Order Reference or any other notes that you would like us to be aware of when we ship your order.
DATAQ Instruments offers a 30-day money back guarantee on our data acquisition products. Buy it, use it, and be completely satisfied with it, or return the product for a refund of the purchase price.
Products excluded from this policy are:
DI-5BXX modules, http://www.dataq.com/products/sigcond/indust/di5b.htm
DI-8BXX modules, http://www.dataq.com/products/sigcond/indust/di8b/index.html
DI-900MB Modbus modules, http://www.dataq.com/products/hardware/DI900MB/
If you have any trouble with the ordering process, or you have a question about the status of your order, please feel free to email Customer Support or call us at 330-668-1444 Monday - Friday, 8am - 5pm EST. We appreciate your business.
Yes, to learn about and apply for available Educational Discounts, click here.
© 2008 DATAQ Instruments, Inc. All rights reserved. Date last edited 8/11/2006. Contact the Webmaster